1. Who We Are
</vstack5> is a platform and technical community focused on infotainment head unit optimization, sideload-related guidance, compatibility information, Android Auto / Apple CarPlay enhancement, related community support, and associated customer engagement activities.
In this Privacy Policy, references to “VStack5”, “we”, “our”, or “us” refer to the operator of vstack5.com and its related services, channels, forms, and customer communication touchpoints.
2. Information We Collect
We may collect personal information directly from you or through your interaction with our website, forms, messaging channels, social platforms, and service inquiries.
Information you may provide to us
- Name
- Email address
- Phone number or WhatsApp contact
- Vehicle model details
- Infotainment Head Unit software or hardware version details
- Inquiry, booking, support, or compatibility questions
- Photos, screenshots, or media you voluntarily share with us
- Any other information you choose to provide
Information collected automatically
- IP address
- Browser type and device information
- Pages visited and general website usage data
- Referral source and interaction behaviour
- Basic cookie or analytics information where applicable
3. How We Use Your Information
We may use your information for purposes such as:
- Responding to inquiries, support requests, or booking requests
- Checking compatibility or service suitability
- Providing product, service, or technical guidance
- Improving our website, content, and user experience
- Communicating updates related to your inquiry or request
- Operating community access, support channels, or customer discussions
- Protecting our services against misuse, fraud, or abuse
- Complying with legal, regulatory, or operational requirements
Where allowed by law, we may also use your information to send relevant updates, announcements, or promotional information related to our services. You may opt out of such communications at any time.
4. Information Sharing
We do not sell your personal data. We may, however, share your information where reasonably necessary in limited circumstances, including:
- With service providers or tools that help us operate our website or communication channels
- With payment, hosting, analytics, messaging, or support providers where applicable
- Where disclosure is required by law, legal process, or regulatory request
- To protect our rights, users, community, property, or platform security
Any such sharing is done only to the extent reasonably required for the relevant purpose.
5. Cookies and Website Analytics
Our website may use cookies, pixels, or similar technologies to support functionality, understand website traffic, improve content, and measure general performance.
These tools may help us understand how visitors interact with the website, such as which pages are viewed, how long users stay on certain pages, or what type of device is being used.
You may choose to manage or disable cookies through your browser settings. However, some parts of the website may not function properly if certain cookies are disabled.
6. Data Security and Retention
We take reasonable administrative, technical, and practical steps to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
While no online platform can guarantee absolute security, we aim to use appropriate safeguards consistent with the nature of our services and website.
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, operational, tax, accounting, dispute-resolution, or legitimate business purposes.
7. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data in appropriate cases
- Withdraw consent where processing is based on your consent
- Object to or restrict certain uses of your data
- Request that we stop sending marketing-related communications
We may need to retain certain information where required for legal, compliance, fraud prevention, security, or legitimate operational reasons.
8. Third-Party Links and External Platforms
Our website or communication channels may contain links to third-party platforms such as WhatsApp, Telegram, TikTok, email services, forms, hosting providers, or other external services.
Once you leave our website or interact with those third-party platforms, their own privacy terms and policies may apply. We encourage you to review those privacy policies separately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website features, legal requirements, or operational practices.
Any updated version will be posted on this page. Your continued use of our website or services after such updates may be treated as acceptance of the revised Privacy Policy.
10. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us via:
- Email: hello@vstack5.com
- Website: vstack5.com